The last twelve to fifteen months have been a once-in-a-lifetime experience for many. The COVID-19 pandemic brought several industries to a halt and forced many businesses to shut down. Suffice to say, people were gravely affected too on many levels.
Among the most affected industries, we find the travel & hospitality sectors. International travel has plummetted to the bare minimum, creating distress and chaos among huge companies like Booking.com, Airbnb or all airline companies, just to name a few. Forloughing workforce, asking for credit, pivoting to other business models, shutting down temporarily, moving efforts to do the minimum to keep the lights on, hibernation mode… were just a few of the measures that a lot of companies were forced to do.
To talk about how they navigated last year, traveltech startup Exoticca's CEO, Pere Vallés, joined Life on Mars for an open-hearted episode covering many difficult movements and decisions. If 2020 was a rough year, 2021 isn't looking much better for now, for travel.
Exoticca digitises the travel agencies experience for travellers, and they hail from Barcelona. Pere has got an extensive background at the forefront of tech companies, from being the CFO of a NASDAQ traded company, to his latest spell at Scytl for almost two decades.
In this episode, Pere and Àlex discuss how they had to communicate difficult decisions to their respective teams in 2020, how they managed the pandemic as business owners, who were in their crisis committees of their companies, when and how to communicate stuff and much more.
For the bonus points, check the interview of Pere Vallés at Startup Grind BCN in 2016 to see the contrast and the evolution of his persona in the last five years.